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1. Review the .
2. Watch the  if you were unable to attend live training.
3. Review .

1. Read the problem management overview and review (including ).
2. Watch the if you were unable to attend live training.
3. Review .

This training should be completed by anyone requested by their manager to complete reporting training.

1. Watch video training if not already completed as part of ticketing training.
   • Part 4: Reporting (25 minutes)
2. Attend one of three reporting training sessions. Those who could not attend can watch a recording of the .

This training should be completed by anyone working with incident and service request tickets.

1. Watch video training:
   • Part 1: Finding and Organizing Your Work (15 minutes)
   • Part 2: Using the Ticketing Application (50 minutes) 
   • Part 3: Using the Client Hub (3 minutes)
   • Part 4: Reporting (25 minutes)
     • Reporting is optional for many users. Those required to complete reporting training will be notified.
2. Submit a demo service request. This provides hands-on experience with the tool and allows verification of training.
3. Attend one of three live training sessions with the vendor. Those who could not attend the live training should watch a recording of the .
4. Review ticketing FAQs, which were generated from Q&A sessions held July 6 - 9.

Additional materials include:

This training is meant for those who submit RFCs or work change tickets. It includes foundational content from the ticketing application and has three components:

1. Watch video training:
   • Part 1: Finding and Organizing Your Work (15 minutes)
   • Part 2: Using the Ticketing Application (50 minutes)
   • Part 3: Using the Client Hub (3 minutes)
2. Submit a demo change ticket. This provides hands-on experience with the tool and allows verification of training.
3. Attend one of two live training sessions with the vendor. Those who could not attend the live training should watch a recording of the .

Additional materials include:

Change enablement FAQs